Privacy Policy

This Privacy Policy describes how N'JOY Hotel ("we", "us", "our") collects, uses, and protects your information when you use our website, and your rights regarding that information. By using the site you agree to the practices described here.

We are located in Sakumono, Tema, Ghana, and operate this site to share information about the hotel and to receive booking and contact enquiries.

Information we collect

Information you provide. When you submit a booking request or contact message, we collect the details you enter — typically your name, phone number, email address, your requested dates, room preference, number of guests, and any notes or special requests you choose to share.

We do not operate user accounts, and we do not take or store any payment or card details on this website. Any payment is arranged directly with the hotel.

Usage data. Like most websites, our hosting and analytics tools may automatically receive limited technical information such as your IP address, browser type, the pages you visit, and the date and time of your visit. This is used in aggregate to understand and improve the site.

How we use your information

• To respond to your booking requests and enquiries and to confirm availability with you.
• To contact you by phone, WhatsApp, or email about your request, using the contact method you indicate.
• To operate, maintain, and improve the website.

We do not sell your personal information.

How your information is handled

Booking and contact details submitted through the site are recorded in a private spreadsheet accessible only to authorised hotel staff, and notification emails are sent to the hotel (and a confirmation to you) through our email provider. These third-party services (Google, our email provider) process the data on our behalf to deliver the service.

Cookies and analytics

We may use cookies and similar technologies for essential site functions and, where enabled, to understand site usage. Where the law requires it, non-essential analytics cookies are used only with your consent, which you can change or withdraw at any time through the site's cookie controls or your browser settings.

Retention

We keep booking and enquiry information only as long as needed to handle your request and for a reasonable period afterwards for our records, or as required by law, after which it is deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of the personal information you have provided to us by contacting us using the details below. We may need to retain certain information where we have a legal obligation to do so.

Children

The site is not directed to children under 16, and we do not knowingly collect their personal information.

Links to other sites

Our site may link to third-party sites (for example, our social media pages or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted, and we will update the "Last updated" date above.

Contact us

If you have any questions about this Privacy Policy, contact us:

• By phone: +233 30 340 2390
• By email: info@njoyhotelghana.com
• Sakumono, Tema, Ghana — GhanaPost GT-376-2143